Refund policy

Store Policies

Last updated: May 7, 2026

This page combines our Shipping, Returns & Refunds, Cancellations, and Terms of Service into one clear policy for customers.

1. Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days after purchase.

Once your order has been shipped, you will receive a tracking number via email.

Estimated Delivery Times

  • United States: 5–10 business days

  • International Orders: 7–14 business days

Delivery times are estimates only and may vary due to customs, holidays, or carrier delays outside our control.

2. Returns & Refunds Policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return or exchange.

Eligibility

To be eligible for a return, your item must be:

  • Unworn or unused

  • In its original packaging

  • Accompanied by proof of purchase

How to Start a Return

To initiate a return, contact us at:
support@jewelryicedstore.com

If your return is approved, we will provide instructions on how and where to send your item. The return address will be provided after approval.

⚠️ Items sent back without prior approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

We will offer:

  • A free replacement

  • A full refund

In some cases, we may not require the item to be returned, but photo proof may be required.

Refunds

Once your return is received and inspected, we will notify you.

If approved:

  • Refunds are issued to your original payment method

  • Processing time: 5–10 business days

Non-Returnable Items

We do not accept returns for:

  • Used or worn items

  • Gift cards

  • Final sale items

European Union Customers

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days, in accordance with EU law.

3. Cancellations & Address Changes

Order Cancellation

Orders may be canceled within 24 hours of purchase by contacting support with the subject line:
“CANCEL ORDER”

After this period, orders that have been processed or shipped cannot be canceled.

Incorrect Address

If you entered an incorrect shipping address, contact us immediately.

We can only update address details if the order has not yet been shipped.

4. Terms of Service Summary

By using our website, you agree to the following:

  • We reserve the right to refuse or cancel orders in cases of fraud, errors, or policy violations

  • We work with international suppliers and fulfillment partners to process and ship orders worldwide

  • Prices, products, and availability may change without notice

  • We are not liable for delays caused by shipping carriers or customs

  • All website content is protected and may not be copied, reused, or redistributed without permission

5. Customer Support

If you have any questions, contact us:

Email: support@jewelryicedstore.com

Business Name: Jewelry Iced Store

✔ These policies are designed to align with Shopify requirements and commonly accepted standards for payment providers such as PayPal and Stripe.